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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS regular mail or UPS with tracking and drop-off without signature.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

All sales are final. Downloadable items are 100% non refundable as they are by nature non returnable. Non-downloadable items are also non-returnable unless an extraordinary situation exists. In that case, please contact us and we will do the best we can to satisfy your needs.